Shipping & Delivery Policy

Last updated on: January 2026

This Shipping & Delivery Policy applies to all orders placed on JEWELORA, operated by EE Kart Enterprises, through our website https://jewelora.store. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.

2. Shipping Locations

We currently ship our products across India. At this time, international shipping is not available.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment. JEWELORA may offer free shipping on select products or promotional periods at its discretion.

4. Delivery Timeline

Once shipped, orders are typically delivered within 3–7 business days, depending on your location and courier partner. Delivery times may vary due to factors beyond our control such as weather conditions, courier delays, or remote area accessibility.

5. Shipment Tracking

After your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor the delivery status of your package.

6. Delivery Issues

If you experience any of the following issues, please contact us within 48 hours of delivery:

Delayed delivery beyond the estimated timeline
Damaged or tampered package
Incorrect or missing items

7. Incorrect Address

Customers are responsible for providing accurate shipping details at checkout. JEWELORA will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8. Undelivered or Returned Shipments

In case an order is returned to us due to unsuccessful delivery attempts or refusal by the customer, re-shipping charges may apply.

9. Contact Us

For any questions related to shipping or delivery, please contact us at:

Email: support@jewelora.store

Business Address:
G/F, 32-B, Vill Patparganj (Near PPG),
East Delhi, Delhi – 110091, India